Shipping Policy
Last Updated: June
At Pippa & Vale, we work hard to process and ship your order as quickly and reliably as possible.
Order Processing Time
Orders are typically processed within 1–2 business days of payment confirmation, Monday to Friday, excluding weekends and public holidays.
During busy periods, sales and holidays, processing may take a little longer — up to 4 business days.
Shipping & Delivery Timeframes
Once your order has been processed and dispatched, delivery times may vary depending on your location.
Estimated delivery times after dispatch:
- United Kingdom: 3–7 business days
- Canada: 5–10 business days
- Australia: 5–10 business days
- New Zealand: 5–10 business days
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather, customs processing, or peak periods.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. Tracking updates can take 24–48 hours to appear after dispatch.
Shipping Delays
While we aim to meet the estimated delivery times shown on our website, occasional delays can happen. Pippa & Vale isn't responsible for delays caused by carriers, customs, weather, incorrect shipping details, or other circumstances beyond our control.
Address Accuracy
Please make sure your shipping details are correct and complete at checkout. Orders returned due to an incorrect or incomplete address may require additional processing time and a further shipping charge.
Questions & Support
If you have any questions about your order, please contact our team at help@pippaandvale.com and we'll be happy to help.